Termination Rights

This document expands on section 13 of our Terms of Service and governs how the agreement between you and L. Bone trading as PolicifyAI comes to an end, whichever of us ends it.

"Termination" means the agreement ends and your right to use the Service stops. "Suspension" means your access is paused while the agreement continues.

2.1 Cancelling a subscription. You may cancel a paid plan at any time from Dashboard → Billing. Cancellation takes effect at the end of the billing period you have already paid for. You keep access to paid features until then, after which your account reverts to the free plan.

2.2 Closing your account. You may close your account at any time from Dashboard → Settings. Closing your account terminates this agreement immediately.

2.3 No reason required. You do not need to give us a reason, and we do not impose a notice period, an exit fee, or a minimum term beyond the billing period you have already committed to.

2.4 Termination for our breach. If we are in material breach of these Terms and have not fixed it within thirty (30) days of your written notice, you may terminate immediately and receive a pro-rata refund of fees you have paid for the unused remainder of your current term.

We may suspend your access to all or part of the Service, with immediate effect, where we reasonably believe that:

• Your account has been compromised, or is being used fraudulently.
• Your use presents a security, stability, or capacity risk to the Service or to other users.
• Your use breaches our Acceptable Use Policy or applicable law.
• A payment has failed, been reversed, or been charged back.
• Suspension is required to comply with a legal or regulatory obligation.

We will tell you why we suspended your account and what you need to do to restore it, unless telling you would be unlawful or would compromise an investigation or the security of the Service. Where the reason is something you can fix, we will give you a reasonable opportunity to fix it. We restore access promptly once the cause is resolved.

We may terminate this agreement and close your account with immediate effect on written notice if:

• You materially breach these Terms and, where the breach can be fixed, fail to fix it within fourteen (14) days of our notice.
• You breach the Acceptable Use Policy in a way that is serious, deliberate, or repeated.
• You use the Service to produce, publish, or distribute unlawful material, or to facilitate fraud or abuse.
• You fail to pay fees within fourteen (14) days of a written reminder that payment is overdue.
• You resell, sublicense, or scrape the Service in breach of the Terms, or circumvent plan limits, rate limits, or access controls.
• You misrepresent the Service - for example by presenting generated documents as lawyer-reviewed, certified, or guaranteed to be compliant.
• You become insolvent, enter administration or liquidation, or cease to carry on business.

We may terminate this agreement for any other reason, including discontinuing the Service, by giving you at least thirty (30) days' written notice to the email address on your account.

If we do this, we will refund you, on a pro-rata basis, the fees you have paid for the unused remainder of your current term, and you will have the notice period to export your data.

We may add, change, or withdraw individual features, tools, jurisdictions, or document types at any time. We do this where a feature is unsustainable, where it is superseded, or - importantly - where we judge that we should not be generating that kind of document at all.

We have withdrawn, and may in future withdraw, document types whose subject matter can affect someone's physical safety or clinical care, on the basis that an AI-generated template is not an appropriate way to produce them. Withdrawing a document type is not a breach of this agreement and does not entitle you to a refund of fees for documents already generated.

Where we withdraw a document type, documents you have already generated remain available in your dashboard for you to view and export. You cannot generate new documents of that type, and we do not maintain, update, or support the withdrawn documents. You remain responsible for any such document you have published.

On termination, and subject to section 8:

• Your right to access and use the Service ends immediately.
• All licences we granted you to use the Service end immediately.
• Any API keys, embed scripts, hosted policy pages, and consent banners served from our infrastructure stop working. If you have embedded a policy or banner on your website, replace it before you terminate or the embed will fail on your live site.
• Fees already incurred remain payable, and unpaid invoices fall due immediately.
• The licence you hold in documents you generated before termination continues - see section 8.2.

8.1 Export window. Where we terminate for convenience, or you cancel a subscription, you may export your documents at any time until the agreement actually ends. Where you close your account yourself, deletion begins immediately - so export first. Where we terminate for cause, we will where practicable give you fourteen (14) days to export before deletion, unless doing so would be unlawful or unsafe.

8.2 Your documents remain yours. Terminating does not revoke your ownership of, or licence to use, documents you generated while your account was active. You may keep using a policy you generated and published. We simply stop hosting, updating, and supporting it.

8.3 Deletion. After termination we delete or anonymise your personal data in accordance with our Privacy Policy and our retention schedule. We retain what we must for legal, accounting, tax, fraud prevention, and dispute resolution purposes, for as long as the relevant law requires. Backups are cycled out on our normal backup rotation rather than edited individually.

8.4 Where we act as your processor. Where we process personal data on your behalf, our obligations on termination - including deletion or return of that data - are set out in our Data Processing Agreement, which takes precedence over this section for that data.

Refund entitlement depends on who terminated and why. Our Refund Policy sets out the detail; in summary:

• You cancel: no refund for the remainder of the current billing period, unless you are within the refund window in the Refund Policy or exercising a statutory right.
• We terminate for convenience: pro-rata refund of prepaid fees for the unused remainder of the term.
• We terminate for cause: no refund, and fees already incurred remain payable.
• You terminate for our uncured material breach: pro-rata refund of prepaid fees for the unused remainder of the term.

If you are a consumer in the UK or the EU, you normally have a statutory right to cancel a distance contract within fourteen (14) days of entering into it.

Because the Service supplies digital content on demand, that right is lost once performance begins with your consent. When you generate your first document you are asked to consent to immediate performance and to acknowledge that you thereby lose the statutory cancellation right for that supply. Until you do, the fourteen-day right remains available in full.

This does not affect your other statutory rights, including your rights if the Service is faulty or not as described. To exercise a cancellation right, email [email protected].

The following survive termination or expiry of this agreement, however it comes about, and continue to bind both of us:

• Disclaimer of Warranties
• Limitation of Liability
• Indemnification
• Governing Law and Dispute Resolution, including the Arbitration Agreement and Class Action Waiver where they apply to you
• Intellectual property provisions, and any accrued payment obligations
• Confidentiality obligations, and any clause which by its nature should survive