Limitation of Liability

This Limitation of Liability expands on section 11 of our Terms of Service and applies to your access to and use of PolicifyAI (the "Service"), operated by L. Bone trading as PolicifyAI("we", "us", "our").

It applies to every claim arising out of or in connection with the Service or your use of it, on any legal basis - contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution, or otherwise - and whether the claim is brought against us, our officers, employees, contractors, or agents.

It applies to you whether you use the Service on a paid plan, a free plan, a trial, an evaluation, through our API, through an embedded script, or through an agency or reseller acting on your behalf.

This section takes priority over every other section on this page. Nothing in these Terms, this document, or any other PolicifyAI policy excludes or limits our liability for:

• Death or personal injury caused by our negligence, or the negligence of our employees, agents, or subcontractors.
• Fraud or fraudulent misrepresentation.
• Breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
• Any liability arising under Part I of the Consumer Protection Act 1987 (defective products).
• Your statutory rights as a consumer, including those under the Consumer Rights Act 2015, which cannot be excluded or restricted by contract.
• Any other liability that cannot lawfully be excluded or limited under the law that applies to you.

If any part of this document would have the effect of excluding one of the liabilities listed above, that part does not apply to that liability.

Subject always to section 2, our total aggregate liability to you for all claims arising in any twelve (12) month period is limited to the greater of (a) the total fees you actually paid to us for the Service in the twelve (12) months immediately before the event giving rise to the claim, or (b) £50.

This is an aggregatecap, not a per-claim cap. Multiple claims, multiple incidents, or a series of connected events do not each get their own cap - they share one. Fees refunded, credited, or charged back to you do not count as fees "paid" for the purpose of calculating the cap.

Where an agency, reseller, or organisation pays for your access, the cap is calculated on the fees attributable to your account, and our total liability across that organisation and all of its end users remains subject to a single aggregate cap.

Subject always to section 2, we are not liable to you for any of the following, whether direct or indirect, and whether or not we were advised that they were possible:

• Loss of profit, revenue, sales, business, or anticipated savings.
• Loss of or damage to goodwill or reputation.
• Loss of use, loss of data, or corruption of data or information.
• Business interruption or wasted management or staff time.
• Regulatory fines, penalties, sanctions, or enforcement costs imposed on you by any supervisory authority, including data protection regulators.
• Legal costs, settlement sums, or damages you incur in a dispute with a third party.
• Any loss arising from your reliance on an AI-generated document that you published, relied on, or enforced without independent legal review.
• Any indirect, special, incidental, consequential, exemplary, or punitive loss of any kind.

The Service produces documents using large language models. Output is probabilistic: the same inputs can produce different results, and generated text may contain errors, omissions, outdated statements of law, or statements that do not fit your actual circumstances.

You are solely responsible for reviewing, adapting, and validating every generated document before you publish, rely on, or enforce it. Subject always to section 2, we are not liable for:

• The legal sufficiency, accuracy, completeness, or enforceability of any generated document in any jurisdiction.
• Any regulatory action, claim, or dispute that a generated document failed to prevent.
• Any consequence of your publishing a generated document without independent review by a qualified lawyer.
• Any decision you took, or did not take, on the basis of content produced by the Service.

Our support for a jurisdiction means our system can reference that jurisdiction's legislation while drafting. It does not mean any document has been reviewed or certified by a lawyer qualified there. See our Disclaimer.

The Service depends on third-party providers including hosting and edge compute, database and authentication infrastructure, AI model providers and routers, payment processors, and email delivery services. Our sub-processor list identifies them.

Subject always to section 2, we are not liable for outages, failures, defects, security incidents, model changes, or content originating with those providers, nor for any third-party website, integration, or service you connect to the Service. Linking to or integrating with a third party is not an endorsement of it.

Where the Service, or a particular feature, is provided to you free of charge, on a trial basis, or labelled alpha, beta, preview, or experimental, it is provided for evaluation only. Subject always to section 2, our liability in respect of such access is limited to £50 in aggregate, and we give no undertaking as to availability, continuity, or data retention for those features.

If you are using the Service for business purposes, you must bring any claim arising out of or in connection with the Service within twelve (12) months of the date you first became aware, or reasonably ought to have become aware, of the facts giving rise to it. A claim brought after that period is barred, to the extent the law permits parties to agree a shorter period.

This section does not apply to consumers. If you are a consumer, the statutory limitation periods that apply in your country apply in full and are not shortened by this document.

If you are a consumer - an individual using the Service wholly or mainly outside your trade, business, craft, or profession - the following applies.

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen, or if at the time the contract was made both we and you knew it might happen.

We do not exclude or limit our liability to you where it would be unlawful to do so, and nothing in this document affects your statutory rights. If a court decides that a particular limitation in this document is unfair under the Consumer Rights Act 2015, that limitation does not bind you, and the rest of this document continues to apply.

10.1 Basis of the bargain. The limitations in this document reflect the price of the Service and the allocation of risk between us. The Service is priced on the basis that our liability is limited as set out here. Without these limitations the fees would be materially higher, and we would not offer the Service on the terms we do. You accept that these limitations are reasonable in that context.

10.2 Independent operation. Each limitation in this document operates separately. If a court finds any limitation unenforceable, unlawful, or unreasonable, the remaining limitations continue in full force, and the offending limitation is treated as reduced to the minimum extent necessary to make it enforceable rather than struck out entirely.

10.3 Survival. This document survives termination or expiry of your account and of the Terms of Service, however that termination comes about. See Termination Rights.

10.4 Related documents. Read this together with our Disclaimer of Warranties, Indemnification, and Governing Law and Dispute Resolution documents.