By platform

Privacy Policy Generator for BigCommerce

Written for BigCommerce checkout, its app marketplace, headless storefronts and multi-storefront setups.

Generate your privacy policy Read the privacy policy guide

A BigCommerce privacy policy has to answer questions a single-storefront template never faces: which storefront the reader is on, whether the front end is headless, and whether the customer record belongs to a person or to a company account with named buyers inside it.

BigCommerce is used disproportionately by larger and more complex stores, which changes the compliance picture. Multi-storefront setups sell the same catalogue into several countries from one backend, headless builds move the storefront onto a separate front end entirely, and B2B features add company accounts with multiple buyers under one customer record.

Each of those raises a question a single-storefront policy does not answer. Multi-storefront means one backend covering several jurisdictions with different consent rules. Headless means the tracking lives in your own front end rather than in a theme BigCommerce controls. B2B means personal data about named individuals inside a business account.

BigCommerce provides a consent-management integration and its own script manager, which is where third-party tags are registered. That script manager is the single most useful inventory for building an accurate cookie and recipients disclosure.

What a privacy policy for a BigCommerce store has to cover

BigCommerce as processor, with the data processing addendum and sub-processor list referenced
Every entry in Script Manager, named as a recipient with its purpose
Storefront-specific processing where you sell into multiple jurisdictions
B2B company accounts and the personal data of named buyers within them
Tax, shipping-rate and fraud services receiving address and order data

How a BigCommerce store actually moves personal data

Checkout and customer accounts

Billing and shipping data, order history and saved addresses, held per storefront but in a shared backend.

Script Manager tags

Analytics, advertising and support scripts registered centrally and injected into the storefront.

Headless front-end tracking

On a custom front end, tags live in your own code and are outside anything the platform gates by default.

B2B company accounts

Named buyers, approval hierarchies and purchase limits - personal data attached to a business relationship.

Multi-storefront customer segmentation

The same customer may exist under several storefronts with different applicable law.

Payment gateway hand-off

Stripe, PayPal, Braintree or an enterprise gateway, each seeing different fields depending on integration mode.

Third parties the draft will ask you about

BigCommerce · Stripe · PayPal · Braintree · Klaviyo · Google Analytics 4 · Avalara · ShipperHQ

The rules that apply

BigCommerce Terms of Service and DPA

BigCommerce processes store data on your behalf, with a published data processing addendum and sub-processor list.

Script Manager and consent

Third-party scripts are registered centrally and can be gated by consent category, but only if each script is categorised.

Multi-storefront jurisdiction split

One backend serving several markets means several sets of consent, cancellation and disclosure rules.

Headless storefront responsibility

With a custom front end, the tracking, the banner and the consent enforcement are yours rather than the platform’s.

B2B customer accounts

Company accounts contain personal data about named buyers, which is personal data even in a business context.

What the generated privacy policy contains

Identity and contact details of the controller
Your legal entity, trading name, registered address and a working contact route - plus a representative or DPO where one is required.
Categories of personal data and their sources
What you collect directly, what you observe automatically, and what you receive from third parties such as payment providers or ad platforms.
Purposes and lawful basis, purpose by purpose
A table that pairs each processing purpose with its lawful basis rather than listing all six bases and hoping one fits.
Recipients and sub-processors
The categories of recipient, and for the ones that matter to users - payment, hosting, analytics, support - the named provider.
International transfers and their safeguards
Where data leaves its home jurisdiction, and the mechanism relied on: adequacy, standard contractual clauses, the UK addendum or IDTA.
Retention periods per data category
Concrete periods or the criteria used to set them, which is what regulators ask for first when a complaint lands.
Rights and how to exercise them
Access, rectification, erasure, portability, objection and restriction, with the actual route to make a request and the deadline you work to.
Complaints and supervisory authority
The regulator a user can escalate to, named, with a link - not a generic "your local authority".

Publishing the document on BigCommerce

Add each document as a web page and link it in the footer
BigCommerce also has a dedicated privacy policy setting that surfaces the link at checkout.
Audit Script Manager and categorise every entry
It is the authoritative list of what runs on the storefront.
Produce per-storefront variants where markets differ
One backend does not mean one legal position.
For headless builds, implement consent in the front end
And confirm nothing non-essential loads before it.
Document the B2B account model
Who can see what, and what happens when a named buyer leaves the company.

Where this usually goes wrong

One policy across every storefront

Different markets have different consent, cancellation and disclosure rules. A single policy is wrong somewhere.

Headless builds with no consent enforcement

The platform banner does not reach a front end it does not control.

Uncategorised scripts in Script Manager

Anything not assigned a consent category loads regardless of the banner.

B2B data treated as out of scope

A named buyer at a company is still a person with rights.

Tax and shipping services undisclosed

Automated tax calculation and rate shopping transmit address data on every quote.

Frequently asked questions

Does BigCommerce provide a privacy policy?

No. It provides hosting, a privacy policy setting that surfaces your link at checkout, a data processing addendum for its own role, and consent tooling. The content is yours.

How do I handle multiple storefronts in different countries?

Produce a variant per market rather than one document that hedges. Consent rules, cancellation rights and disclosure duties genuinely differ, and a single hedged policy is inaccurate in most of them.

What changes with a headless storefront?

Everything on the front end becomes yours: the tags, the banner, and the enforcement. Platform-level consent tooling does not reach a front end it does not render.

Is a privacy policy legally required?

If you process personal data, in almost every market yes. GDPR and UK GDPR require the disclosure at the point of collection, CCPA/CPRA requires a notice at collection plus an annually reviewed policy, and app stores and payment processors require a public policy URL before they will list or onboard you.

Can I copy another company’s privacy policy?

It is both a copyright problem and a compliance problem. A copied policy describes someone else’s data flows, processors and retention periods, so it is inaccurate the moment you publish it - and an inaccurate transparency notice is itself a breach of GDPR Article 13.

How often does a privacy policy need updating?

Whenever your processing changes - a new analytics tool, a new payment provider, a new market - and as a backstop, review it annually. CPRA makes the twelve-month review explicit.

Does PolicifyAI give legal advice?

No. PolicifyAI is a technology provider, not a law firm. The output is a structured, jurisdiction-aware draft that a qualified adviser should review before you rely on it.